Guest Management
Smooth Arrivals and Departures for Every Guest
A guest's first and last impression of your holiday home often has nothing to do with the property itself — it's whether check-in was easy, whether someone was reachable during their stay, and whether check-out felt organised.
We handle key handovers, check-in and check-out, and act as the local contact your guests can reach if something comes up — so every arrival and departure runs smoothly, even when you're nowhere near the property.
What's Included
Every Turnover Covers the Details
- Key handovers and access arrangements for arriving guests
- Check-in coordination, including a walkthrough where needed
- A local contact number guests can reach during their stay
- Check-out coordination and handover back to cleaning and inspection
- Communication with guests on your behalf around arrival and departure
- Support for early arrivals, late departures and last-minute changes
How It Works
How Guest Handovers Work
Before arrival
We confirm arrival details with your guests and make sure the property is ready and accessible.
On arrival and during the stay
Guests are met or given clear access instructions, with a local contact on hand if they need anything.
On departure
We coordinate check-out, confirm the property has been left in order and hand straight over to cleaning.
Frequently Asked
Common Questions
Can guests contact you directly if there's an issue during their stay?
Yes — that's the point of guest management. Guests have a local contact who can respond quickly, instead of trying to reach an owner who may be hours away or overseas.
Do you handle self-check-in with lockboxes or smart locks?
Yes, we can manage self-check-in setups as well as in-person handovers, depending on what your property uses and what you prefer.
Can you manage check-in and check-out for back-to-back bookings?
Yes, this is common in Hartenbos and Mossel Bay during peak season. We coordinate the handover so cleaning and restocking happen between guests without a gap.
Is guest management available on its own, without full cleaning management?
Yes, though most owners combine it with cleaning and inspections for a complete service. WhatsApp Rika to discuss what you need.
Areas We Cover
Your Property. Our Responsibility.
Your Property.Our Responsibility.
Need someone local to take care of your holiday home?